Customer Services

Credit Reference - may be obtained with a written authorization from the personal guarantor and a $10 fee. Turn around time is 24 hours and can be returned via fax or email. Fax all credit reference requests to (765) 935-0360.

Payoff Request - may be obtained with a written authorization from the personal guarantor/lessee.  Turn around time is 48 hours and can be returned via fax or email.  Fax all payoff requests to (765) 935-0360.  Payoff quotes contain a good thru pay date and may need to be recalculated if the date has passed.  A $25.00 fee will be charged for 2 or more payoff requests in 6 months.

Address Change or Billing Address Changes - must be received in writing from the personal guarantor.  All address changes are made within 24 hours upon receipt.

Overpayments & Security Deposits - are refunded 30 days from the date the payoff was received.  Any wired payoffs can be processed within 24 hours.

Paid Papers - are available upon request and are processed within 30 days of the request.

Payments - checks, money orders, bank checks, wires, electronic ACH and major credit cards.  At this time we do not accept western union.

Payment Methods - payments will be accepted thru mail, wires, re-occurring ACH, and one time ACH.  There is a $10.00 charge for ACH and credit card payments.

Security Deposits - are conditions of the contract approval.  Security deposits cannot be used towards any monthly payments.  Security deposits can be used at the end term for a payoff with written authorization from the guarantor.

NSF Fees - are $30.00 per occurrence.

Late Fees - any payment received 10 days past the contracts due date will incur a late fee.

Wires -

Wire to:	First Bank Richmond, NA
ABA (Routing) #:	274970791
Credit:	First Federal Leasing
Final Credit to:	Customer Name and Account Number